If you’re a customer or participant with Weqas, you may find these frequently asked questions (and answers) helpful. If you do not find the answer to your question listed below, please contact us on +44 2920 314750, or email us.
Your lab code is an individual code provided to all labs when they register for our programme(s). Your lab code can be found on the top left of your report or return sheet.
You can obtain your password by simply requesting it via the forgotten password link. Go to the website interactive portal > https://calc.weqas.com/
The change will take effect when the next available distribution is created in the database. The reports incorporate longitudinal analysis of data over time, therefore information relating to method details and analyte requirements are strictly time dependent. For this reason, we need adequate notice of any changes in the database regarding the range of analytes, method/analyser details. In order to guarantee that the changes are processed for the correct distribution, please ensure that the new details are sent to us at least 5 working days prior to the dispatch date of a programme. Unfortunately, it will not be possible to process method changes or analyte additions once a Distribution has been created.
All results for our Laboratory EQA programmes must be returned via our website (deadline by midnight on the “return by” date). Results can be entered via our Weqas Interactive
Yes, we can check poor performance issues and if necessary we can provide samples free of charge for troubleshooting purposes. Participants outside of the UK may be asked to contribute towards the shipping costs.
Yes we can however, we may charge for this service. Please contact us for advice.
If a transcription error is found before the report has been released, then an amendment can be requested by completing a transcription error form. Once this form is returned to us, please allow some time for the amendment to be processed. The transcription error form can be downloaded from our Resources Library
or please follow the link
provided. Please note that requests to amend results following discovery of a transcription error must be submitted in writing to Weqas along with evidence of original analyser result. It is the responsibility of the participant to notify the programme organiser as soon as possible that a “blunder” e.g. transcription error, has occurred. Notification must be made within the “late returns” policy window.
Once documented evidence has been received and processed by our team, the correct result will be entered into the database and an amended report viewed or printed via the website. In the event that the notification is received outside the “late return” time window, database modification will not be made. All non-analytical errors are documented and entered in the laboratory’s file.
These are our most common customer and participant queries. If you have a query that isn’t answered on this page please don’t hesitate to contact us for support.