Below are some of our core values and policies. To find out more about our full Quality policy documentation and Quality standards get in touch.

• We operate a Quality Management System to integrate the organisation, procedures, processes and resources.
• We set Quality objectives and plans in order to implement this Quality policy.
• We ensure that all personnel are familiar with our Policy and Quality statements.
• We are committed to the Health and Safety welfare of our staff.
• We uphold professional values and we are committed to good professional practice and conduct.
• We make sure all materials are handled in such a manner as to ensure the correct functioning of EQA Programmes/ Reference Measurement Procedures or integrity of user supplied material and associated analytical results.
• Our use of examination procedures ensure the highest achievable Quality of service.
• We report performance in ways that are timely, confidential, accurate and clinically useful.
• Your satisfaction is of paramount importance to us. We assess user satisfaction and performance of internal audit in order to produce continual quality improvement.

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