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Clerical Officer

Pay Band: Band 3
Contract: Permanent
Job ref: 001-AC515-0722
Closing date: 25th July 2022

Job overview

To provide personal and operational administrative support to the Director and Senior Management team and to the departments senior staff across the organisation.

The Business Support team also acts as the first point of contact for visitors, deals with client queries via telephone and email, and provides support to the Business & Project Lead for marketing events and projects.

The post holder will need excellent communication skills, a flexible approach to work, good IT skills and excellent organisational skills.

The post holder should be warm, friendly, welcoming, and knowledgeable and be able to demonstrate a caring attitude.

Main duties of the job

We are seeking a motivated, organised and courteous individual to provide efficient operational and personal administrative support.

Weqas runs over 40 EQA Programmes, providing performance analysis, external audit and an educational advisory service to NHS Pathology Departments, independent healthcare laboratories, independent pharmacies, forensic pathology services, veterinary pathology laboratories, clinical trial units and diagnostic companies.

The duties performed by the Clerical Officer will be:

  • To undertake clerical duties, including photocopying & scanning, as requested by management and be flexible in approach to work should the need arise.
  • To answer general enquiries (or seek appropriate advice) to ensure all internal or external service users receive appropriate and accurate information.
  • To deal with all internal & external calls appropriately and in an efficient and courteous manner, resolving any queries where possible. Transferring enquiries to the appropriate team for technical advice, or passing on messages to the appropriate member(s) of staff.
  • To ensure goods are received appropriately into the building in compliance with goods receipt procedure.
  • To provide support to the Business & Project Lead for marketing events and projects.

For further details / informal visits contact:

Name: Laura Lloyd-Lewis
Job title: Business and Project Lead
Email address: laura.lloyd-lewis@wales.nhs.uk
Telephone number: 02921 841287

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